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Shipping policy

PROCESSING TIME

Normally, orders after payment will be ready for shipment within 48 business hours. When there is a holiday or weekend, there may be a slight delay.

 

CHANGE /CANCEL YOUR ORDER

We cannot change or cancel the order once it is in transit. If you would like to change or cancel your order, please contact us within 24 hours of placing your order at support@tesla-medix.com

 

SHIPPING INFORMATION

 

Destination

Delivery Time

Track information

North America

10-15 business days

Trackable

Europe Countries

9-23 business days

Trackable

Australia

7-15 business days

Trackable

Other countries

15-35 business days

Trackable

This does not include delays caused by holidays, natural disasters, carriers, etc.

 

SHIPPING COSTS

  • REGULAR SIZE ITEMS

TESLA-MEDIX provides free economy shipping for orders over $100, otherwise we will charge $9.9 for standard shipping. TESLA-MEDIX usually ships all the orders placed during the day on the second day. Customers can expect to receive the tracking information second day.

  • OVERSIZE ITEMS

TESLA-MEDIX will charge the shipping label cost for certain oversized items. All oversized items will have their own separate shipping cost and the final shipping cost will be shown on your final Shipping Checkout Page. Shipping cost also depends on the area and delivery method. Over-size items include but are not limited to, such as floor mats, trunk mats, carbon fiber spoilers, etc.

  • ABOUT TAX

In seldom cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges.                    

We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

 

Please Note:

  • You only need to choose whether it is express or standard shipping and Tesla-Medix will choose the most suitable shipping method.
  • If you have any requests for a specific shipping method, please leave a note in your order.

Once the package is shipped, Tesla-Medix will update the tracking number on the website and you will receive an email directly with the tracking number. You can track the status of your package via the tracking link: https://www.17track.net

We will contact you if there is an accident before delivery.

Tesla-medix reserves the right of final interpretation for the content hereinabove. 

In case of any problems, please don't hesitate to contact us:

support@tesla-medix.com